Privacy Policy

We view your customer security as paramount, below is an outline of our security policy but if you have any further queries, please contact our Customer Service team. Any personal information you provide to us and from which you can be identified is stored securely and confidentially and is processed fairly and lawfully in accordance with this privacy policy

We take appropriate technical and organizational measures to protect against unauthorized or unlawful processing of your personal information, including encrypting your information to applicable industry standards.

During your visit to our site we may gather certain personal information that is necessary to set up your account, for the purposes of billing and queries. We only keep your information for as long as is necessary to process your order, process any applicable refunds and respond to any complaints/feedback or to provide you with promotional information you have subscribed to.

We do not store credit card details nor do we share customer details with any 3rd parties.

 

We supply your information electronically to our couriers who need your details to deliver your orders

When you register your details with us, you have the option to subscribe to future promotions and special offers. You may unsubscribe from this at any time by emailing our customer services on This email address is being protected from spambots. You need JavaScript enabled to view it.

We do not transfer your information outside the European Economic Area (“EEA”) unless you are a user located outside the EEA in which case we may need to transfer your information to deliver your goods, process payment/refunds, or to send you promotional information you have subscribed to.

Our website can recognize past users by using cookies. Cookies personalize your visits to our website to meet your individual preferences. You can disable cookies by adjusting your internet settings.

This Website contains links to other websites with their own privacy policies; we are not responsible for the privacy policies of these websites.

When you supply your information to us you accept the risks associated with the Internet and will not hold us responsible for any loss of your information unless we have breached our duty of care to you.

If you have any queries regarding our use of your personal information or this privacy policy, you should contact our Data Protection Compliance Officer by writing to Felixstowe Self Storage Ltd, Bridge Works, 116 Garrison Lane, Felixstowe, IP11 7SL.